Refund Policy
Thank you for shopping at HarvestSeedCafe. If you are not entirely satisfied with your purchase, we're here to help. The following outlines our Refund Policy.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 1865 790000 or through our website harvestseedcafe.sbs.
Order Cancellation
Orders can be canceled within 24 hours of placing the order. If you cancel your order after it has been dispatched, you will need to wait for it to arrive and then follow the standard returns process.
Replacement
If you receive a product that is defective or damaged, the same product will be sent to you again without any additional charge, provided the complaint is made within 48 hours of the purchase.
Exceptions
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Beverages such as juices or lemonades
Please note that we do not accept returns of any food items, including but not limited to pizzas, sides, or any other items sold at HarvestSeedCafe. In the case of issues with your food order, please contact us immediately and we will do our best to resolve the situation promptly.
Refund Timeframe
We will process your refund within 7 business days of receiving the returned item. Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Changes to Refund Policy
HarvestSeedCafe reserves the right to change this refund policy at any time without prior notice. The policy was last updated on January 1, 2023.
Our Contact Information
For more information about our Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by telephone at +44 1865 790000 or visit harvestseedcafe.sbs.
Our business address is 125 High Street, Oxford, Oxford, OX1 4DD, United Kingdom.
Summary
Your satisfaction is our priority at HarvestSeedCafe. If you have a problem with your order, please reach out to us and we will endeavor to correct any errors and address your concerns in accordance to this policy.